Two chihuahuas

Frequently Asked Questions

Is this an emergency?

You know your pet best.  If you are concerned that your pet is sick, has ingested a harmful substance, or been injured, then call us immediately: 860.470.7456.

Signs that your pet may be ill include:

  • Vomiting or retching
  • Diarrhea
  • Not eating
  • Frequent drinking or urination
  • Difficulty urinating or defecating
  • Coughing or sneezing
  • Difficulty breathing
  • Discharge from eyes or nose
  • Dragging or holding up one or more limbs
  • Sudden collapse
  • Seizure


What holidays are you open?

We are open 24 hours on the following holidays:

  • New Year's Day
  • Memorial Day
  • July 4th
  • Labor Day
  • Thanksgiving Day
  • Christmas Day


Do you treat exotic pets, such as rabbits, hamsters, ferrets, birds and reptiles?

No, unfortunately our doctors do not treat exotic pets, such as rabbits, hamsters, ferrets, birds and reptiles.  We recommend that you contact the following hospitals for routine or emergency care of your exotic pet:

Advanced Veterinary Care
376 Scott Swamp Road (Route 6), Farmington, CT
860.677.0309

Bolton Veterinary Hospital/East of the River Emergency Clinic
222 Boston Turnpike, Bolton, CT
860.646.6134

Central Hospital for Veterinary Medicine
4 Devine Street, North Haven, CT
203.865.0878

Kensington Bird and Animal Hospital
977 Farmington Avenue, Kensington, CT
860.828.7736

South Wilton Veterinary Group
51 Danbury Road, Wilton, CT
203.762.2002

Tufts University Foster Hospital for Small Animals
55 Willard Street, North Grafton, MA
508.839.5395


What can I expect when I arrive at Avon Veterinary Emergency Referral?

When you arrive at our hospital, a veterinary technician will assess your pet.  If your pet's condition is critical, then we will ask you to allow us to begin tests and treatments necessary to stabilize your pet.  If your pet's condition is stable, then our doctors will see you in the order that you arrive.


What happens if my pet needs to be hospitalized?

Our doctors and veterinary technicians will be present at all times to care for your pet.  You will receive regular phone calls from the doctor to update you on your pet’s condition.  You are welcome to visit your pet while he/she is hospitalized.  Please arrange all visits with a doctor or technician to ensure that your visit does not conflict with a time your pet is scheduled to receive medication or other treatments.


What happens when my pet is discharged from the hospital?

Our doctors will discuss with you the plan for your pet’s on-going care, either at home or with your primary veterinarian.  You will receive written discharge instructions that detail the results of diagnostic tests, treatments performed during your pet’s hospitalization, and recommendations for further care and medication administration.


How will my primary veterinarian know that my pet has been treated at Avon Veterinary Emergency Referral?

We work closely with your primary veterinarian to ensure that your pet receives the best care.  When your pet is discharged or transferred from our hospital, your primary veterinarian will be faxed a comprehensive record of your pet’s visit and receive a phone call from one of our doctors.


What is the cost of emergency care?

We strive to provide exceptional emergency care for your pet, at a reasonable cost to you.  During the initial consultation, the doctor will discuss with you a diagnostic and treatment plan for your pet, and the costs associated with the plan.  If your pet needs to remain in the hospital, then you will receive a written estimate of costs.  Upon agreement to the estimate, you will be required to leave a deposit equal to 50% of the maximum estimate.  Any remaining balance must be paid in full upon discharge of your pet from the hospital.

Developments in your pet’s condition during hospital stay may necessitate changes to the treatment plan and estimate.  The doctor will discuss these developments with you so that you can make informed decisions regarding your pet’s care.  In an emergency situation, the doctor may need to administer life-saving treatment prior to consultation with you.


What methods of payment do you accept?

We accept cash, Mastercard, Visa, American Express, and CareCredit.

CareCredit is a healthcare credit card that allows your pet to receive immediate care.  You can apply and receive approval online or over the phone.  CareCredit will arrange a monthly payment plan with you.  For more information, please visit the CareCredit website.

If you have pet insurance, then we will sign the forms you provide, and supply copies of medical records and invoices necessary for reimbursement.


Can I bring my pet to Avon Veterinary Emergency Referral for routine care?

No.  We complement the services that your primary veterinarian offers, and encourage you to visit your primary veterinarian for wellness care and non-emergent conditions.  No routine procedures, such as vaccinations, heartworm testing, or spay/neuter surgery, will be performed at our hospital unless medically necessary.